not redirecting to payment gateway

[Hanad]

Hi,

 

I've just been testing the payment process and they're not connecting but redirect to the knowledge base instead. It's got me stumped

 

Does anyone have any ideas what's causing it?

[sparky]

You must have a form in your header (login or domain checker)

Open forwardpage.tpl and edit

document.forms[0].submit()

change the "0" to 1 or 2 depending on how many forms are before the gateway redirect

[Klangaroo]

you should give your forms a name, and change it to

document.forms['formname'].submit();

 

unless the form you're trying to submit is in a closed source form and you can't edit it. in which case, carry on

[sparky]

you should give your forms a name, and change it to

document.forms['formname'].submit();

That is absolutely correct it should use the name="formnamehere" attribute

 

unless the form you're trying to submit is in a closed source form and you can't edit it. in which case, carry on

unless is the fact in this case. That is why I said to use the numbers. The form is produced from the gateway module. The name attribute should be put there (in the module) so then when someone customises their template this problem won't cast its ugly head.