Coupon code and account status problems

[kirk]

I had 3 situations occur today

 

 

1. In order to offer a free trial I created a coupon to be entered at checkout. The package is setup to "Automatically create the account as soon as the first payment is received". When my customer setup his account the account was set to pending for non-payment.

 

Is there something I missed in configuring the package?

 

The coupon is set to 100%

 

2. Another customer made a paypal payment and the account was set to "Order Status Pending" here at admin/orders.php?action=view&id=45, but the account was created and active in the client area and WHM. This customer has a unconfirmed address with paypal and I had to accept payment.

 

Did this unconfirmed address cause the order status to be set to pending? And if yes will it be set to active or do I have to manually do this and where?

 

3. Are subscription Id's automatically imported into WHMCS, or is this done manually? Both of the above accounts do not have the field filled

 

Thanks

 

Kirk

[Matt]

Hi,

 

1. When a coupon of 100% discount is used you will need to mark it paid and accept the order manually. It does not count a 100% discount as being paid. This is being addresses for the next release.

 

2. An order status is always pending after an order until you actually accept it. This is so you can see at a glance on your next login what new orders have been placed. If PayPal accepted the payment and sent a confirmed response to WHMCS saying the payment was received to your PayPal account then the account would be made active and if set to do so, created in WHM. This does not affect the actual Order Status.

 

3. Subscription ID's are not automatically entered into WHMCS. They don't need to be. The field is there for when you setup an account with a user who already has a subscription setup - for example when you move from another billing system.

 

Hope that helps.

 

Matt