kirk
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Everything posted by kirk
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Thanks for taking a look Matt The new cron settings are working fine. I had set the old cron to run every hour to make sure it was working and forgot to change it. The error message from running GET http://www.**********.com/clients/admin/cron.php was the only WHMCS cron running. I did change mail type from php to smtp maybe that was the cause. Bottom line it works now. Thanks Kirk
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After installing the newest upgrade. I started to get this email message 1. Subject: Cron <******@server1> GET http://www.*********.com/clients/admin/cron.php <HTML> <HEAD><TITLE>An Error Occurred</TITLE></HEAD> <BODY> <H1>An Error Occurred</H1> 500 read timeout </BODY> </HTML> 2. The command I was using was GET http://www.**********.com/clients/admin/cron.php I have removed this command now. 3. Now I am using this a directed in automation settings 0 9 * * * /usr/bin/php -q /home/*****/public_html/clients/admin/cron.php > /dev/null 4. I have ben receiving this email every 4 hours WHMCS Cron Job Activity I am a little cofused why I was getting an error message "1." hourly but still receiving the WHMCS Cron Job Activity report daily. While just running one cron. Thanks for any help figuring this out. Kirk
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I had 3 situations occur today 1. In order to offer a free trial I created a coupon to be entered at checkout. The package is setup to "Automatically create the account as soon as the first payment is received". When my customer setup his account the account was set to pending for non-payment. Is there something I missed in configuring the package? The coupon is set to 100% 2. Another customer made a paypal payment and the account was set to "Order Status Pending" here at admin/orders.php?action=view&id=45, but the account was created and active in the client area and WHM. This customer has a unconfirmed address with paypal and I had to accept payment. Did this unconfirmed address cause the order status to be set to pending? And if yes will it be set to active or do I have to manually do this and where? 3. Are subscription Id's automatically imported into WHMCS, or is this done manually? Both of the above accounts do not have the field filled Thanks Kirk
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Ok, Sorry The post was not clear that it was not possible. The first time I loaded a step 2 page the first thing that came to mind was if I was at the right place to continue, I believe many customers will think the same. I will use a redirect page to let customers know they are being sent to a different domain to continue their order. Being sent to a different domain is reason enough to stop and retreat I want to avoid giving them any more reasons.
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This came from someone in the feature request thread, but has not solved I am trying to add the product info and description to the step two template, because my ad links directly to step two from a different website it is important to display this info in step 2. I have tried pasting this directly into the template, but it it won't work <tr class="orderrow1"><td>{$LANG.orderproduct}</td><td>{$productinfo.groupname} - {$productinfo.name}</td></tr> <tr class="orderrow2"><td>{$LANG.orderdesc}</td><td>{$LANG.orderdesc}</td></tr> I have also tried this <tr><td>{$LANG.orderproduct}</td><td>{$productinfo.groupname} - {$productinfo.name}</td></tr> <tr><td>{$LANG.orderdesc}</td><td>{$LANG.orderdesc}</td></tr> But it will only display the field titles Product/Service - Description Description Anyone have an idea on how to make this work. Thanks Kirk
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Ok thanks Matt This was the one and only time it has happened, This may have occured while transfering WHMCS to a different domain and configuring.
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I just tried a test order that included hosting a DirectI domain purchase and an add-on. The order shows all three items but at the paypal checkout screen it only shows the subscription amount for the hosting service and not the domain or add-on. Since I can not puchase from my self using paypal, will a customer be presented with three different subscription agreements? Or is there a problem with the checkout? When a domain is purchased and DirectI is the registrar. Does WHMCS pass this through to DirectI after payment is made. Or can I manually submit the domain. I have heard of cases of fraud with enom and their API how do we prevent it. Thanks for you help
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I just had somewhat signup for a hosting account and the account was created in WHM without making payment. I have my packages set to only create an account after paypal payment/subscription has been made. how could this happen? Paypal is the only payment option I offer. Also is it normal for a client account to be created in WHNCS even though they do not make payment?
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Ok I was wrong about the drop down box, it is the duration selection. There is nothing in the duration box even though I have domains for 1, 2, and 3 years. Also when I continue to check out the the domain reg charge is not visible. I am going to open a ticket on this. Kirk
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When you create the add-on just associate it with your hosting packages. Clients can purchase add-ons or other products directly from their Client Control Panel after their initial setup
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I enabled the transfer domain feature but can not figure out how to configure the drop down bo associated with it. Can't seem to find anything in the manual either. Anybody know where to do this? Thanks Kirk