docex Posted October 28, 2008 Share Posted October 28, 2008 In my product details page, I select the welcome email I want to use from the dropdown menu. For each of my products, I have selected a different email template. None of my email templates are disabled. However, no matter which template I choose, the customer only receives the default "Order Confirmation" email. If I disable the default order confirmation email only but still select another welcome email template I want to use, NO welcome email is sent at all! Does anyone have any idea as to why the welcome email will not change no matter which one I select from the product details page??? 0 Quote Link to comment Share on other sites More sharing options...
docex Posted October 31, 2008 Author Share Posted October 31, 2008 This has been driving me crazy all week and I havn't found any support from anywhere. Could someone offer some suggestion? Thanks 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted October 31, 2008 Share Posted October 31, 2008 After you select another email template are you clicking on the "save changes" button? In your database check the tblproducts to see if the email template number has been saved Failing that open a support ticket with WHMCS 0 Quote Link to comment Share on other sites More sharing options...
docex Posted October 31, 2008 Author Share Posted October 31, 2008 Yes, I am clicking save changes and the update is made in the database just fine. However, only email #17 in the database (default order confirmation) will send. ?? It has me baffled. 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted October 31, 2008 Share Posted October 31, 2008 option 3 then I suppose. 0 Quote Link to comment Share on other sites More sharing options...
docex Posted October 31, 2008 Author Share Posted October 31, 2008 Do you know offhand if there are any files that I may have modified that could have caused this? I can restore the original file and see if it fixes the problem. 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted October 31, 2008 Share Posted October 31, 2008 No... submit a ticket with Matt 0 Quote Link to comment Share on other sites More sharing options...
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