huaren Posted October 7, 2008 Share Posted October 7, 2008 Hello, I'm new to how the support system will work. Currently, if a customer submit a ticket, I will receive it and I simply reply him in the ticket control panel. The customer receives the notification email, this time he did not post his respond on the support desk, he respond to the email directly. I receive the email from him, however it is not added to the ticket that he submitted. Is there any way when customer reply to the same ticket through email and it will be automatically added to the ticket system? I see the Pipe feature, and POP3 importing configuration, I dont know how this will work, and Really appreciate your help! How can i get this to work? Regards 0 Quote Link to comment Share on other sites More sharing options...
texhead Posted October 7, 2008 Share Posted October 7, 2008 I have the Pie system working. When he replies to the email it is piped through the ticket system because he is sending it to the email address associated with that department.i.e. support1, support2, sales, accounts etc. I have 4 departments each with their own email address. Each with a forwarder setup. EG. accounts1@mydomain.com to | php -q /home/mydomain/public_html/whmcs/pipe/pipe.php BTW I am using the 'Ticket Importing using Email Forwarders:' method. This works well and I haven't had any probs. Set it up and then test test test.... Tony PS. I think WHMCS is bl**dy fantastic. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted October 7, 2008 Share Posted October 7, 2008 http://wiki.whmcs.com/Email_Piping 0 Quote Link to comment Share on other sites More sharing options...
huaren Posted October 8, 2008 Author Share Posted October 8, 2008 here is how my setup goes. http://www.mydomain.com is my main domain and my email addresses is support@mydomain.com my WHMCS installation is on a subdomain which is host on another server: support.mydomain.com In my case, can I still get support@mydomain.com email pipe work? or I need to use an email address from support.mydomain.com example: support@support.mydomain.com thanks for your help! 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted October 8, 2008 Share Posted October 8, 2008 Your email address can be the same domain even though it's hosted elsewhere. 0 Quote Link to comment Share on other sites More sharing options...
Shaun Posted October 11, 2008 Share Posted October 11, 2008 There is an option where whmcs will check a pop account located on another server. This means that every email to support must be handled by WHMCS ticketing system. Why not make another email tickets@support.domain.com and then have all the tickets use that address. So then if they reply to the tickets it goes into whmcs but if someone emails your support out of the blue you still get it. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.