Invoice Overdue Notice

[gismo]

A customer ordered a hosting account yesterday and a invoice was sent out like it should. But it sent out a Invoice Overdue Notice to day to that customer. Do anybody know what the problem can be?

[Matt]

If the invoice is still unpaid today from an order yesterday then the invoice is overdue. Therefore WHMCS has sent the Invoice Overdue Email. What exactly is the problem?

 

Matt

[gismo]

The problem is that the due date is the same as the invoice date.

They pay to a bank account, and there is no way that the payment can come in to the account the same day as the invoice date.

 

Is there a way to change the due date so the due date is not the same as the invoice data? So they have 3-5 days to pay

[Matt]

Yes, you can change the invoice due date in the admin area from the manage invoice screen. You can't however set it to default to a different day. The day an order is placed is the day the clients payment is due. Maybe you should disable the Invoice Overdue notice in the Configuration > Automation Settings page?

 

Matt

[gismo]

Is it possible to add a feature in the next version that you can set how meny days after the due date it send a overdue subscription reminders and invoice payment reminders?

[Matt]

I don't see the need for it on subscription reminders. These should always be sent as soon as a subscription is not received. Why wait?

 

For invoice payment reminders there is already an option on the Automation Settings page.

 

Matt

[jswilko]

Hi all,

 

I am also finding the Overdue reminder email to be a problem.

 

I am creating invoices and sending them to clients but the very next day they get a reminder saying the invoice is overdue.

 

I do not want to have to disable the Invoice Overdue notice as I think it helps for clients who are dragging their feet over paying.

 

Gismo said he would like to set how many days after the due date an overdue reminder was sent out for invoice payments, Matts reply was that there is already an option for this on the Automation Settings page, I can not see this if there is.

 

I see:-

 

Invoice Generation - Enter the number of days before the due payment date you want to generate invoices

 

Payment Reminder Emails - Tick to activate overdue subscription reminders and invoice payment reminders

 

Invoice Unpaid Reminder - Enter the number of days before the invoice due date you would like to send a reminder

 

Invoice Late Fee - Enter the amount to add onto late invoices (set to 0.00 to disable)

 

Add Late Fee Days - Enter the number of days after the due payment date you want to add the late fee

 

If it is one of the above which one is it?

 

Thanks in advance for any help.

 

John

[MACscr]

no, he said this is not possible and its not needed. When creating an invoice, just change the due date to a different day than the day you make it.

[Greg]

For invoice payment reminders there is already an option on the Automation Settings page.

 

Matt

 

"Invoice Unpaid Reminder - Enter the number of days before the invoice due date you would like to send a reminder " Shouldn't it be "Invoice Unpaid Reminder - Enter the number of days AFTER the invoice due date you would like to send a reminder"

 

At the end of the day not every client can pay then next day and bank transfers can take several days.

 

What we need is an option so we can specify say 5 days, before a reminder email is sent chasing up the payment.

 

I have lost count how many people has asked me why i sent them a reminder the very next day.. They must think i'm desperate for money.

[Dominic]

I know this is an old thread and that things have changed a little since back then...but my question is related to the two items

 

At the moment we don't send out overdue notices, but we'd like to. However we don't want to send out 'payment reminder' invoices as these are a little pointless for people on subscriptions or automatic card payment, and indeed the vast majority of our clients who pay on time and don't want to be 'nagged'!

 

In the Automation screen, if we tick 'Payment Reminder Emails' and then set 'Invoice Unpaid Reminder' to 0 and 'Invoice Overdue Reminder' to 2, will whmcs send overdue notices to people whose invoices are 2+ days overdue but NOT send the unpaid reminders at any time? Or does 0 mean it will send the payment reminder on the day the invoice is due

 

Reason I check is because it says '(0 to disable)' on the overdue bit, but not on the reminder bit

 

Thanks to anyone who knows!

[Xeonia]

I also would like to see option to set due dates x days ahead automatically.