Stupid Question: Are orders always 'Pending'?

[eugenevdm]

Hi,

 

I have a stupid question. Is there a way to have orders which don't appear as 'Pending' but are automatically 'Active'?

 

For some of the products in our portfolio the extra admin created by 'accepting' orders seems redundant.

 

Please assist.

[uberhost]

We use the option "Automatically create the account when you manually accept a pending order" for everything, but I see what you mean about certain products not requiring this option. Take a look at the Modules tab for a particular product, as you have several options there:

• Automatically create the account as soon as an order is placed
  
• Automatically create the account as soon as the first payment is received
  
• Automatically create the account when you manually accept a pending order
  
• Do not automatically setup this account
  

Does this address your question, or is there more to it than that?

 

Rick

[redrat]

It is not a stupid question at all. WHMCS can fully automate account provisioning if you set it up that way in your configuration settings. However, increasingly, many providers now feel that anti-fraud considerations more than offset the small amount of work involved in personally activating new accounts. The choice is yours though.

 

To set this up go to Configuration/Products & Services/Module settings. At the bottom of that page you will see four options for configuring product provisioning. Of course, each product must already be set up in WHM.

 

Just noticed that uberhost beat me to answering by seconds. lol

[eugenevdm]

Thank you that partially answers my question.

 

The actual scenario is as follows:

 

We have a product "bandwidth top-up". Towards to the end of the month we get a multitude of orders in our system all exactly the same. 100% of these orders are by existing clients who pay by bank draft / debit order. In one day we might receive 50 of these orders. So for us manually pressing "accept order" 50 times becomes an administrative overhead. I'm trying to avoid this scenario.