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error on product add-on

noeclue

By noeclue
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noeclue Junior Member

noeclue

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Posted

Hi There,

 

I created a hosting plan (recurring) & add on (one time).

 

A user paid for both. hosting plan status was updated to paid, but add on status was still unpaid

 

In the transaction list, I can only see invoice for hosting plan. There is no invoice for add on.

 

In the transaction log. Add-on status was ERROR.

 

So, my order status is now Incomplete and Pending.

 

Can help fixing this issue?

 

Thanks

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