chickendippers Posted September 28, 2008 Share Posted September 28, 2008 Hi there, A customer who was referred by an affiliate has unfortunately decided that our service wasn't for them and has cancelled their package. They were referred by an affiliate and I'm just wondering what will happen to the commission. We have a payout delay of 30 days and the signup cancelled before this, so will the affiliate still receive the commission? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted September 28, 2008 WHMCS CEO Share Posted September 28, 2008 No. The commission is only paid if the referred account is still active at the end of the payout delay period. Matt 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted September 28, 2008 Author Share Posted September 28, 2008 Great, just what I wanted to hear 0 Quote Link to comment Share on other sites More sharing options...
vT16 Posted October 2, 2008 Share Posted October 2, 2008 Sorry to bump the old thread. Is it if the account is active? Or the package is active? Thanks, 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted October 2, 2008 Author Share Posted October 2, 2008 It's only 4 days old It's the package that has to be active. 0 Quote Link to comment Share on other sites More sharing options...
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