Enom SSL Certificate ERROR: A CertID must be supplied

[davet]

I've been ordering the SSL certificates for a few customers by logging into their WHMCS account and following the ordering procedure to see if there are any problems during the sign-up process. I can order a certificate and the email with the link to configure the certificate does get sent.

 

I then click on the link and enter the CSR and contact info. When I click Submit it returns the following error:

 

# A CertID must be supplied. #

 

I had the same problem on the last SSL certificate I tried purchasing for another customer about a week ago. With the previous order I basically waited until morning and tried again and it worked that time.

 

Is there any reason why this happens during the initial ordering process? Is there a reason I have to wait a few hours to proceed with configuring the certificate?

[Ivanner]

Having the same issue. Anyone knows how to solve this?

[davet]

You cannot be logging into the WHMCS back-end as admin and the front-end as the customer and do the SSL configuration. You must log out of the WHMCS back-end, clear browser history and cookies and then access the SSL configuration link as the customer from the front-end.

 

Or just use an alternative browser like Firefox, Opera, Safari or Chrome if you want to stay logged into WHMCS as admin