MikeDVB Posted September 13, 2008 Share Posted September 13, 2008 Hello I've been using WHMCS since 3.5.0 and I've been pretty happy with every upgrade however in the latest upgrade there is a minor issue that is bothering me and my support operators quite a bit. It used to be when you browsed to a support ticket and then responded to that ticket and marked it as answered it would not remain bolded in the active tickets list. Now, when you respond to a support ticket and go back to the active tickets list it is showing that the ticket is Answered but it remains bolded (meaning to make tickets you have responded to not bold you have to view them AGAIN after responding). This may not seem like a big deal but after you respond to hundreds of tickets in a day it does become quite a waste of time. I was wanting to know if anybody else had actually noticed this and if it was bothering anybody else or if it's just me. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted September 13, 2008 WHMCS CEO Share Posted September 13, 2008 Bold means unread by an admin. It's always been the case unless you replied to the ticket and remained in the ticket view (thereby reading it instantly) rather than returning to the ticket list ready to answer the next ticket. Matt 0 Quote Link to comment Share on other sites More sharing options...
MikeDVB Posted September 13, 2008 Author Share Posted September 13, 2008 I've done the exact same steps side by side on my 3.7.1 live server and my 3.6.2 local test server. I have determined the difference - the difference is that in 3.6.2 it takes you back to the ticket after making the reply but in 3.7.1 it immediately takes you back to the list of tickets by default. Is it possible to modify this default behavior to go back to the way it used to be (returning to the ticket instead of the list) because we find ourselves having to go back to the ticket manually then back to the list in order to de-bold the tickets we've responded to. The issue is that we have always used the bolded tickets to easily see which tickets have and have not been responded to. Going to look at the administration templates now. EDIT: It seems I am unable to modify this default behavior. *ugh* 0 Quote Link to comment Share on other sites More sharing options...
SteveV Posted September 13, 2008 Share Posted September 13, 2008 I have no support tickets at the moment, yet the sidebar displays: Active Support Tickets: 1 and I can't get rid of it... bug? 0 Quote Link to comment Share on other sites More sharing options...
MikeDVB Posted September 13, 2008 Author Share Posted September 13, 2008 Make sure you go to "All Active Tickets" instead of just the normal "Support Tickets" option. 0 Quote Link to comment Share on other sites More sharing options...
SteveV Posted September 13, 2008 Share Posted September 13, 2008 Thanks, Mike -- that was the problem 0 Quote Link to comment Share on other sites More sharing options...
MikeDVB Posted September 13, 2008 Author Share Posted September 13, 2008 Don't feel bad, it threw me for a loop as well. 0 Quote Link to comment Share on other sites More sharing options...
JLHC Posted September 13, 2008 Share Posted September 13, 2008 I've done the exact same steps side by side on my 3.7.1 live server and my 3.6.2 local test server. I have determined the difference - the difference is that in 3.6.2 it takes you back to the ticket after making the reply but in 3.7.1 it immediately takes you back to the list of tickets by default. Is it possible to modify this default behavior to go back to the way it used to be (returning to the ticket instead of the list) because we find ourselves having to go back to the ticket manually then back to the list in order to de-bold the tickets we've responded to. The issue is that we have always used the bolded tickets to easily see which tickets have and have not been responded to. Going to look at the administration templates now. EDIT: It seems I am unable to modify this default behavior. *ugh* From what I see you can choose "Set to Answered and Return to Ticket View" instead of the default "Set to Answered and Return to Ticket List" in the "Post Reply:" drop down menu. 0 Quote Link to comment Share on other sites More sharing options...
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