meadowsmedia Posted September 4, 2008 Share Posted September 4, 2008 I have recvd from two different clients .doc attachments that when I downloaded them they were empty - size = 0kb... I had them send them over and the same thing.. has anyone had this issue? all other clients are fine.. is there something in msword that is causing this?... they would email me the document and then it is fine, but I need them to come through the system. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted September 4, 2008 Share Posted September 4, 2008 Are they sent as attachments to piped emails, or attached via the support ticket page? 0 Quote Link to comment Share on other sites More sharing options...
meadowsmedia Posted September 4, 2008 Author Share Posted September 4, 2008 yes, they are being attached to the ticket... when the email is being piped through regular email it opens fine. 0 Quote Link to comment Share on other sites More sharing options...
meadowsmedia Posted September 5, 2008 Author Share Posted September 5, 2008 I am still having this issue. the attachment is placed on the ticket (.doc) but it will open up to a blank page in msword.. If the same file is sent via email attachment it opens fine.. i need help please 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted September 5, 2008 Share Posted September 5, 2008 If you need help, why not contact support? http://www.whmcs.com/support.php 0 Quote Link to comment Share on other sites More sharing options...
ScrltOTara Posted September 16, 2008 Share Posted September 16, 2008 I am having this same issue. 0 Quote Link to comment Share on other sites More sharing options...
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