wiszmaster Posted August 19, 2008 Share Posted August 19, 2008 I'm not sure if this may be a bug .. but here it is: I had a customer signup on a annual package with a free domain - payment was mail-in check. I approved the order & created the hosting account before the check arrived, and therefor did not apply a payment yet. Order was placed on 08/14/2008 - and approved/created the same day. During this mornings cronjob, the account was suspended since payment had not yet been applied & account is past due. When I did apply the payment, it un-suspended the account, and added 1 year to the domain (renewed) it ... is this normal? 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted August 20, 2008 Share Posted August 20, 2008 When I did apply the payment, it un-suspended the account, and added 1 year to the domain (renewed) it ... is this normal? Yes, WHMCS doesnt expect you to have created the domain without receiving the payment - in future if you do that set the *registrar* on the domain to *email* and then it you'll get an email as a trigger to fix the due/expiry dates and set the registrar back to the "real" one 0 Quote Link to comment Share on other sites More sharing options...
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