cPanel activation/suspension/termination problem

[lordcage]

I'm having problems activating, suspending and terminating accounts in cPanel servers.

 

E.g.: When someone signs up, sometimes activation works, sometimes not.. It also works with automated suspensions/terminations.. Sometimes the account IS created in the cPanel server, but WHMCS doesn't sent the welcome email to the user, and also doesn't mark the user as active... But the account is there, in the cPanel server..

 

It's quite a strange problem, that happens 70% of the times.. Some facts:

 

* The cPanel remote access hash is OK (we run more than one webhosting company, one with WHMCS and another with a custom admin solution)..

 

* Ping latency is ~300ms from the WHMCS to the hosting server.

 

* The server looks OK, load-avg OK, disks OK

 

* We had 2 servers in the US (whmcs and hosting). This error started happening when we moved the hosting server to Brazil (whmcs server is still in the US). When pinging, we have 0% packets loss.

 

* cPanel version is WHM 11.23.2 cPanel 11.23.4-R26138 / WHMCS version is WHMCS Version: 3.6.2

 

* In WHMCS server's php.ini , we have configured:

max_execution_time = 900 ;

max_input_time = 180 ;

 

 

So.. Can anyone help me?

 

Thanks!

[ur]

Sounds like a pretty straight forward time out issue, which you hit on yourself. If there are firewalls that you don't control, it could also be some sort of temporary ban or prolonged ban too...causing it to time out. Anything in your server logs to this effect?

 

If you are root, you could also try doing a tcpdump and seeing if the server is sending proper SYN/ACK responses. From there you can start diagnosing any network issues.