minadreapta Posted July 31, 2008 Share Posted July 31, 2008 it's the 3rd time i have problems transfering domains to directi from another registrar. the customer has about $10,000 in his account, the reseller about $110. the invoice for the transfer is paid. the transfer is "locked in processing" for a long time now but directi didn't even send the request to the old registrar nor the approve email to the technical contact. the order is "Locked in processing". at the customer i have this entry in the transaction list: "Transfer of domain.tld from old Registrar along with 1 year Renewal" at the reseller this transaction is missing. everything is messed up with directi. anyone got into this before? do you think directi receives complaints from their customers? about their system? it is very annoying: popups opening from other popups which of course open from a popup window opened from the main window... orders "Locked in Processing" like forever. errors with no reason... what a mess... 0 Quote Link to comment Share on other sites More sharing options...
minadreapta Posted July 31, 2008 Author Share Posted July 31, 2008 and now i have no more options, not even to cancel the order 0 Quote Link to comment Share on other sites More sharing options...
netearth Posted July 31, 2008 Share Posted July 31, 2008 Hi there, The only popups you should be getting with Directi (our platform is the same) is for manged services etc, when you go into them, or when you try to place an order for a service (under Products). What does the current Action state for the domain you are talking about? Chris 0 Quote Link to comment Share on other sites More sharing options...
minadreapta Posted July 31, 2008 Author Share Posted July 31, 2008 The below listed action is pending against this Domain Name Registration Order for domain.tld, due to which this order is Locked in Processing. The system will automatically attempt to process this. However, if this action remains pending for a long duration please contact our support desk. Action Requested: Transfer of domain.tld from old Registrar along with 1 year Renewal Status of the Action: Order Locked In Processing. Current Status InActive 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted July 31, 2008 Share Posted July 31, 2008 Contact DirectI for help? 0 Quote Link to comment Share on other sites More sharing options...
minadreapta Posted July 31, 2008 Author Share Posted July 31, 2008 technical support is provided by whmcs, i already opened a ticket do you have a link from directi, i don't know which division i should contact... 0 Quote Link to comment Share on other sites More sharing options...
minadreapta Posted July 31, 2008 Author Share Posted July 31, 2008 ok, i reached them by phone but in the mean time, after 3 hours the transaction and the domain disappeared from my account. i will try to register it again... i hope this time it will work. thanks 0 Quote Link to comment Share on other sites More sharing options...
netearth Posted August 2, 2008 Share Posted August 2, 2008 You will probably find that you will not receive support from Directi if you are under a reseller. They normally palm you off to the reseller as you are not a direct reseller of theirs. Chris 0 Quote Link to comment Share on other sites More sharing options...
minadreapta Posted August 2, 2008 Author Share Posted August 2, 2008 actually they've been quite responsive, they verified the problem i described but in the mean time the transaction disappeared from my account and i could start over the transfer again. 0 Quote Link to comment Share on other sites More sharing options...
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