Hayk Posted July 29, 2008 Share Posted July 29, 2008 Hi. I am testing support tickets system and have a problem. I have sent a ticket to the department to which I was not assigned as administrator, so I didn't receive the email about that ticket. Now, when I have assigned myself to that department, I can see only new tickets, but old ones remain in Active Support Tickets. What can I do to delete this tickets? Thanks. 0 Quote Link to comment Share on other sites More sharing options...
lostinspace Posted July 29, 2008 Share Posted July 29, 2008 Was the ticket flagged to an individual already? If so, you might need to ensure you have permission to view flagged tickets. It's in the Admin Roles configuration. 0 Quote Link to comment Share on other sites More sharing options...
Hayk Posted July 29, 2008 Author Share Posted July 29, 2008 No, they had not been flagged to an individual. I am a full administrator, so have a permission to view flagged tickets, but don't see them. Any idea? 0 Quote Link to comment Share on other sites More sharing options...
lostinspace Posted July 29, 2008 Share Posted July 29, 2008 Does the admin have access to the department (Config > Administrators > Edit)? 0 Quote Link to comment Share on other sites More sharing options...
Hayk Posted July 30, 2008 Author Share Posted July 30, 2008 Does the admin have access to the department (Config > Administrators > Edit)? Yes, I am the main admin and have a full access to all configurations. 0 Quote Link to comment Share on other sites More sharing options...
lostinspace Posted July 30, 2008 Share Posted July 30, 2008 Then no clue bud. Matt and them guys are usually pretty quick to respond to support tickets. I would stick one in the queue. 0 Quote Link to comment Share on other sites More sharing options...
Hayk Posted July 30, 2008 Author Share Posted July 30, 2008 Yeah, I will open a ticket. Thanks:) 0 Quote Link to comment Share on other sites More sharing options...
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