Invoices are paid, but state unpaid

[MelanieC]

Hi,

 

We have a client with a few invoices, who has partially paid for the invoice and it remains unpaid until the full amount is paid. He then had a credit which was applied to these invoices. On the invoice you can clearly see the R150 applied as well as the R50 credit making up the total of R200 that is due.

The balance on the invoice says "R0", but the invoice is still marked as UNPAID, and if I go to the summary page, it says that the full amount of this invoice is still due.

 

Please provide assistance for this problem.

 

Thank you

[WHMCS Andrew]

How was the payment applied to the account?

 

Did you go to the invoice and add payment?

 

In the Admin side, does the invoice have an outstanding balance?

[MelanieC]

Hi Andrew,

 

I added an payment of R150 to a R200 invoice and then applied a R50 credit so the invoice should have read as Paid with a R0 balance. I've just added a R0 payment to the invoice and that seems to work - the invoice now says PAID, and in the summary page the invoice is no longer stated as "due".