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Upgrading - negative invoice amount advice


Terra

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We've had a customer upgrading from a yearly package to a monthly, so the order shows a negative amount which is correct. However in his account, no credit shows up.

 

Does the system automatically use the negative amount as credit against future invoices? Or do I need to make any changes to his account so the negative amount is used up?

 

Any advice appreciated. Many thanks! Edith

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