Jump to content

Issues with PayPal and Invoice creation.


Recommended Posts

Now correct me if I'm wrong, but as far as I remember, if a client is paying via PayPal subscription an invoice in not created until that payment is received at which point a invoice confirmation is emailed.


I have WHMCS setup so that invoices are created on the due date, and invoices for PayPal customers are created and emailed, this is caused problems, as some of these customers have now gone and setup a new subscription! Meaning that I need to cancel the old one and issue a refund.


Does anybody know how I can stop this happening so that if they are paying with subscriptions, it just marks it as paid, without emailing the original invoice marked 'unpaid'.


Any input would be much appreciated as I can't help to think I am doing something wrong.

Link to comment
Share on other sites

That's not right; an invoice is generated as normal even if a customer has an active subscription. We have modified the invoice emails to inform customers they do need to do anything if they already have a subscription.


Even so they do occasionally create a second subscription, but all you need to do is cancel the duplicate subscription; WHMCS will automatically credit the overpayment so there's no need to issue a refund.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated