Issues with PayPal and Invoice creation.

[ehuk]

Now correct me if I'm wrong, but as far as I remember, if a client is paying via PayPal subscription an invoice in not created until that payment is received at which point a invoice confirmation is emailed.

 

I have WHMCS setup so that invoices are created on the due date, and invoices for PayPal customers are created and emailed, this is caused problems, as some of these customers have now gone and setup a new subscription! Meaning that I need to cancel the old one and issue a refund.

 

Does anybody know how I can stop this happening so that if they are paying with subscriptions, it just marks it as paid, without emailing the original invoice marked 'unpaid'.

 

Any input would be much appreciated as I can't help to think I am doing something wrong.

[chickendippers]

That's not right; an invoice is generated as normal even if a customer has an active subscription. We have modified the invoice emails to inform customers they do need to do anything if they already have a subscription.

 

Even so they do occasionally create a second subscription, but all you need to do is cancel the duplicate subscription; WHMCS will automatically credit the overpayment so there's no need to issue a refund.

[ehuk]

Thanks for letting me know! I will make sure I will modify the emails.