Troy Posted May 21, 2008 Share Posted May 21, 2008 When a technician replies to a ticket via email, the ticket is properly updated to Answered, but the ticket subject remains bold in ticket lists withing WHMCS. Normally, when a ticket has been viewed, it is no longer shown bold. Since the ticket has been viewed in order for an email reply to have updated the ticket, should the ticket not show in bold any longer? Perhaps there is a reason that it still shows bold, but I'd much prefer it show in a normal font like tickets which have been updated via WHMCS. 0 Quote Link to comment Share on other sites More sharing options...
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