Jump to content

Minor: Ticket shows in bold after tech reply via email

Recommended Posts

When a technician replies to a ticket via email, the ticket is properly updated to Answered, but the ticket subject remains bold in ticket lists withing WHMCS. Normally, when a ticket has been viewed, it is no longer shown bold.


Since the ticket has been viewed in order for an email reply to have updated the ticket, should the ticket not show in bold any longer? Perhaps there is a reason that it still shows bold, but I'd much prefer it show in a normal font like tickets which have been updated via WHMCS.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated