Customers who represent several companies

[Boston]

Hi,

 

We've found a small problem with Whmcs and customers who represent several companies.

 

These customers are actually plain website designers who would like to buy webhosting packages from us. The problem is that the actual company, whose homepage is going to be set to our servers, is the one who pays in the invoice and therefore the invoice should be in that companys contact information.

 

The problem is that WHMCS does give a possibility to make order with different contact information(on one customer account). In these cases usually the actualy company does not have an email address at all.

 

Any ideas how to solve this? One solution might be to create a fake email account and make the order via that and then merge the customer accounts to one but that causes a bit too much work and in recurring invoices the problem occurs again.

 

Also the additional contact information for domain registration should be linked to each order. At the moment it's impossible to know which additional contact information is supposed to use registering some domain if you don't use registrant module.

[casa]

Hi,

 

I am use a trial version for test the program and I think the same.

I work with people that represent several companies and they use only one email to setup the new accounts. In most cases they change after, but in others, they paid the orders and after, by yoursef they order their customers.

 

I think this is a problem for me.

[jeroman]

Same here - and it's the same on all billing scripts I tested actually.

You can only have One account with the same e-mail.

We need to ask them to use another e-mail.

[brianoz]

One way you could do this is to create a subdomain and set up an email wildcard for that domain to go to them. Then you could use addresses like (say they were webdesigners.com) company1@hosting.webdesigners.com company2@hosting.webdesigners.com

etc

 

This would work in cpanel to allow you to have many email addresses for the one client.

 

The question remains though, why wouldn't you just put them all under the one account? That's easier for your user (the webdesigner) to manage and possibly easier for yourself.

[zippohosting]

I feel what would really work here is a Reseller function - that allows for this to happen.

 

This way the reseller option would have this:

 

1. A master account - who gets billed by us

2. A list of all sub accounts - their clients

3. The sub accounts will receive everything from the reseller - with their own branding of email and pages

4. The sub accounts never know that the master account holder (the hosting reseller) is our customer - they would never know we were alive.

 

Alabanza had a great Reseller System - however service was very poor so that is why we moved and now have cPanel.

 

We feel a reseller system would work great.

[brianoz]

Actually, I would really like some sort of minimalist ability to have customers under a master reseller. We have some webdesigners that want us to manage the customer, but it would be great to have a simple way of doing this sort of "account reselling" as opposed to "WHM/space reselling".

 

I think some thought is needed on this, much as I laud zippo for the idea, I don't agree that there's a need for a master reseller arrangement if there is no communication from us to the end client. We could simply put all the accounts under the web design firm and let them take care of all communication.

[Winagain]

I would love to have this feature.

this way, email renewals, upgrades, etc could be delivered to all our reseller's clients automatically.

[WisTex]

Would this work for what you are doing?

 

Set the web designer up as a second contact on the account, and give him appropriate permissions to access the WHMCS client account. And then also set him as an affiliate for that account as well.