wiwebhost Posted May 4, 2008 Share Posted May 4, 2008 Hi all... Just upgraded to 3.6.1 from 3.5 (did the two step process, 3.5 -> 3.6 then 3.6 -> 3.6.1) I've noticed that if one admin flags a support ticket, other admins cannot view that ticket. The system shows there is a ticket there (i.e. in customer-reply) but if it's not one of your flagged tickets, you cannot see it. Is there a way to turn that off??? I don't feel comfortable with that, just in case one person flags it and cannot follow up with it, or another person wants to take ownership of the ticket.... Or maybe I did something wrong?? Regards, Dusty 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted May 4, 2008 Share Posted May 4, 2008 you have to make sure that the admin has permission to see the particular ticket 0 Quote Link to comment Share on other sites More sharing options...
Nick Posted May 4, 2008 Share Posted May 4, 2008 This has already been requested: http://forum.whmcs.com/showthread.php?t=10544 It'll be in the next release 0 Quote Link to comment Share on other sites More sharing options...
wiwebhost Posted May 5, 2008 Author Share Posted May 5, 2008 Thanks Nick, Amazing how searching doesn't always turn up the answer you're looking for. Regards, Dusty 0 Quote Link to comment Share on other sites More sharing options...
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