pacwebhosting Posted April 23, 2008 Share Posted April 23, 2008 Hi, Is anyone else having problems with the email password reminder link in the WHMCS client area? I have requested an email reminder a couple of times now - it is normally instant but today none have arrived. Paul 0 Quote Link to comment Share on other sites More sharing options...
pacwebhosting Posted April 24, 2008 Author Share Posted April 24, 2008 Hi, Could someone else possibly check this for me? Thanks Paul 0 Quote Link to comment Share on other sites More sharing options...
isdoo Posted April 24, 2008 Share Posted April 24, 2008 Not had any issues - getting copies when clients request this. 0 Quote Link to comment Share on other sites More sharing options...
pacwebhosting Posted April 24, 2008 Author Share Posted April 24, 2008 Hi, Sorry I meant through http://www.whmcs.com client area We are also not receiving replies for support tickets being opened with whmcs.com Thanks Paul 0 Quote Link to comment Share on other sites More sharing options...
pacwebhosting Posted April 24, 2008 Author Share Posted April 24, 2008 Also looking at our email logs the email is never received. Thanks Paul 0 Quote Link to comment Share on other sites More sharing options...
isdoo Posted April 24, 2008 Share Posted April 24, 2008 just tested - email received. 0 Quote Link to comment Share on other sites More sharing options...
JasonO Posted April 24, 2008 Share Posted April 24, 2008 Temporarily disable any anti spam software you have that could be deleting the email before it arrives to you. 0 Quote Link to comment Share on other sites More sharing options...
pacwebhosting Posted April 24, 2008 Author Share Posted April 24, 2008 Hi, Thanks for checking. No I have checked our mail server logs and it does not actually get a connection from whmcs's mail server with the email so no anti spam comes into play. I have tested it with a gmail account and the mail gets delivered there. All other mail deliveries are fine - however its a bit difficult to get in touch with Matt & co to sort out when you don't get an email! Thanks Paul 0 Quote Link to comment Share on other sites More sharing options...
pacwebhosting Posted April 24, 2008 Author Share Posted April 24, 2008 Hi, All sorted, ASSP declared the emails from whmcs to be extreme via scoring and was blocking the IP from connecting to the server..... :-z hey ho! Paul 0 Quote Link to comment Share on other sites More sharing options...
isdoo Posted April 24, 2008 Share Posted April 24, 2008 Glad you got it sorted 0 Quote Link to comment Share on other sites More sharing options...
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