decor Posted April 21, 2008 Share Posted April 21, 2008 when i change a ticket between support departments i want the new department to know that they have a ticket. Is this possible? For example when ticket is opened in general support and it is a billing issue, which is handled by a seperate person that is not logged into whmcs 24/7, i want a emasil to be sent to billing support contact to say there is a ticket. Can this be done? thanks Ian 0 Quote Link to comment Share on other sites More sharing options...
decor Posted April 24, 2008 Author Share Posted April 24, 2008 from the quite response, i take it that you can not notify other support operators of a ticket change to there department, using the whmcs support area. thanks ian 0 Quote Link to comment Share on other sites More sharing options...
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