ABetterDealForAll Posted April 18, 2008 Share Posted April 18, 2008 When a account is suspended due to nonpayment the amount owing, (in the email sent), is not retrieved being retrieved from invoice that has caused the problem. Example 1. Amount being displayed in email seems to be the "recurring amount" which was $88. Amount actually owing is $88 + GST = $96.80. Example 2. Invoice after being modified modified from $96.80, ($88 + $8.8 gst), to a new total of $30 (including GST) was suspended. Amount on email sent to client was $88.00. My system config. has Tax Type set to "Exclusive" Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted April 18, 2008 WHMCS CEO Share Posted April 18, 2008 The suspension email that goes out is product related. So it shows the product recurring amount - not at all related to any invoices. You can remove the amount from the email template if you want in Config > Email Templates. Matt Link to comment Share on other sites More sharing options...
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