jnet Posted March 29, 2008 Share Posted March 29, 2008 Matt I love your product you did a great job. recently I am using kayako with your software just because I wanted to give more professional support but when comparing I think you have the potential to make it even better for support too. go for it man regards 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted April 2, 2008 Share Posted April 2, 2008 I agree its a great product. But i think matt should continue to work on making WHMCS better as a billing system rather than a support system, Kayako are experts at support, WHMCS are experts at billing. 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted April 2, 2008 Author Share Posted April 2, 2008 Yes that is right. and unless he continues developement and improvement one day there will be a lot of softwares out there 0 Quote Link to comment Share on other sites More sharing options...
Richie Posted April 15, 2008 Share Posted April 15, 2008 Very true, we would even vote for ditching the support side of WHMCS completely to make time for making a "good system" a "Fantastic system" Nothing worse than trying to be everything to all people, it cant be done. Better to be "Fantastic at something, than to be reasonable at everything" 0 Quote Link to comment Share on other sites More sharing options...
spiderman Posted April 16, 2008 Share Posted April 16, 2008 i am sending my virtual hug to matt.. great job.. 0 Quote Link to comment Share on other sites More sharing options...
Willx Posted April 16, 2008 Share Posted April 16, 2008 My two or more cents into this topic... Matt and the rest of the WHMCS devs at one point had a popup live help system but there were to many bugs as I recall that is why they no longer do live support with WHMCS (my own opinion on that) Yes, you are right WHMCS is an awesome billing system but without a support area its nothing. You have to take in the count that most people don't want to spend the extra buck for phplive, or kayako or what ever its called. This billing system with support is awesome all billing systems have a support area (at least the good ones do.) I feel if WHMCS takes off the support area it wouldn't be what it is right now, an awesome billing system and an awesome support area. Keep in mind with this system its so user friendly that you just login to your billing and you can make a ticket for the billing, support, orders or what ever department you have, now if you get rid of WHMCS support system you have to then go and have phplive, or another support system this making the user have to login to two different areas of the site JUST to get support from there web host. That to me would make me not want to be there client, having to login to 10 different places just to get one simple support issue fixed! My two cents or more!! (i think more) lol 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted April 16, 2008 WHMCS CEO Share Posted April 16, 2008 Matt and the rest of the WHMCS devs at one point had a popup live help system but there were to many bugs as I recall that is why they no longer do live support with WHMCS (my own opinion on that) WHMCS has *never* had live chat - must be confused with something else Certainly won't be getting rid of the support system though, we rely on it here to support you just like many others for their clients! Matt 0 Quote Link to comment Share on other sites More sharing options...
Richie Posted April 16, 2008 Share Posted April 16, 2008 ok, well, its still a "very good" billing system that could very easily become a "fantastic billing system" with just a little tweaking, so for that, were very grateful Matt.. 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted April 16, 2008 Author Share Posted April 16, 2008 I bought the kayako. and a lot of companies have bought it But I have some ideas not to make my user confused. Billing center which also users can ask for support regarding billing and keep kayakoo for other purposes. 0 Quote Link to comment Share on other sites More sharing options...
Willx Posted April 16, 2008 Share Posted April 16, 2008 WHMCS has *never* had live chat - must be confused with something else Certainly won't be getting rid of the support system though, we rely on it here to support you just like many others for their clients! Matt Are you sure (of course your sute) but I could of sworn there was a popup live chat once a while back like a year ago... 0 Quote Link to comment Share on other sites More sharing options...
JasonO Posted April 18, 2008 Share Posted April 18, 2008 I am happy with the support system in WHMCS. I don't want to pay for a new support suite as WHMCS's one does the job. Scrapping it would be bad 0 Quote Link to comment Share on other sites More sharing options...
Jase Posted April 19, 2008 Share Posted April 19, 2008 I was planning to suggest WHMCS incorporate a live help system. It's only a matter of time before billing systems do, and it would be good for WHMCS to be able to say it was the first on such a big step. Live help is now a major part of support and more web hosting customers are expecting it. It wouldn't have to be the best live help system, just simple to use and well integrated. Once one billing system has live support integrated, who is going to choose a billing system that doesn't have it. 0 Quote Link to comment Share on other sites More sharing options...
Jase Posted April 19, 2008 Share Posted April 19, 2008 I was planning to suggest WHMCS incorporate a live help system. It's only a matter of time before billing systems do, and it would be good for WHMCS to be able to say it was the first on such a big step. Live help is now a major part of support and more web hosting customers are expecting it. It wouldn't have to be the best live help system, just simple to use and well integrated. Once one billing system has live support integrated, who is going to choose a billing system that doesn't have it. 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted April 21, 2008 Author Share Posted April 21, 2008 Wow the topic I created is becoming popular:lol: 0 Quote Link to comment Share on other sites More sharing options...
Chrisw Posted April 21, 2008 Share Posted April 21, 2008 WHMCS the company had live chat, but was not apart of the WHMCS application. I think that is what was mentioned. I can't blame Matt from removing it... it would simply be overwhelming. The ticket system allow priorities rather than answering to the "how do I do this, How do I do that" questions on live chat. 0 Quote Link to comment Share on other sites More sharing options...
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