kingmoore Posted August 31, 2006 Share Posted August 31, 2006 So I just placed my first live order, but for whatever reason nothing got created on my server. One strange thing is my username was just set to "com". Any ideas why nothing happened server end? From my welcome email: Domain: testtesttesttest.com Username: com this is also somewhat strange: Temporary FTP Hostname: whmcs.com 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted August 31, 2006 WHMCS CEO Share Posted August 31, 2006 A cpanel username cannot contain the word test. Therefore using that domain, it would take the first 8 letters it could find, remove the word test and leave what is left - hence the username com. This might be a reserved username - I'm not sure - which might have caused the setup to fail. However, if the welcome email got sent, then that would indicate the account was setup successfully according to WHM. The Temporary FTP Hostname can be edited in the email template. Matt 0 Quote Link to comment Share on other sites More sharing options...
kingmoore Posted August 31, 2006 Author Share Posted August 31, 2006 Interesting, I'll try again w/out test . 0 Quote Link to comment Share on other sites More sharing options...
kingmoore Posted August 31, 2006 Author Share Posted August 31, 2006 Alright I tried another one (without test ) and that resolved the strange username problem, however my accounts are still not getting created by WHM. I have packages named exactly the same (with same case) in WHM as WHMCS. Where else should I look to debug this? 0 Quote Link to comment Share on other sites More sharing options...
strategy Posted August 31, 2006 Share Posted August 31, 2006 Check your Auto Setup settings in your Product / Services configuration. 0 Quote Link to comment Share on other sites More sharing options...
kingmoore Posted August 31, 2006 Author Share Posted August 31, 2006 It is set to: Automatically create the account as soon as the first payment is received 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted August 31, 2006 WHMCS CEO Share Posted August 31, 2006 Open a ticket if you need support - include your whmcs admin and ftp details then I can take a look for you. Matt 0 Quote Link to comment Share on other sites More sharing options...
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