jnet Posted March 23, 2008 Share Posted March 23, 2008 OK Now I got kayako but is there a way to make it so that one who registers in whmcs at the same time is registered in kayako? 0 Quote Link to comment Share on other sites More sharing options...
WHC - Travis Posted March 23, 2008 Share Posted March 23, 2008 I would like to know the answer to this as well... anyone? 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted March 23, 2008 Author Share Posted March 23, 2008 well I have been looking around a lot of forums and I noticed whmcs and kayako have problems working together. well this does not look good at all. I am frustrated to see all these confusions. 0 Quote Link to comment Share on other sites More sharing options...
Lethanialist Posted March 23, 2008 Share Posted March 23, 2008 What you're thinking of as integration is not what is actually done. The way Kayako/WHMCS works (albeit buggy) is that the customer logs into WHMCS and uses in-WHMCS links to access support tickets, knowledgebase, announcements, etc. There were problems when the customer changed his/her email towards the beginning of integration, I'm not sure if they're fixed in the newest Kayako release or not. Customers on WHMCS can not login to Kayako without signing up independently there; the two are not linked. 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted March 23, 2008 Author Share Posted March 23, 2008 wait a min Kayako is popular and has no problem with other softwares like modern bill bla bla why it can not be solved? I do not understand! all other softwares are doing fine . Am I wrong? I am going through this all day long and have visited so many discussions. 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted March 23, 2008 Share Posted March 23, 2008 wait a minKayako is popular and has no problem with other softwares like modern bill bla bla why it can not be solved? I do not understand! all other softwares are doing fine . Am I wrong? I am going through this all day long and have visited so many discussions. You are wrong, Kayako has never worked perfectly, even on its own. 0 Quote Link to comment Share on other sites More sharing options...
BionHostStan Posted March 23, 2008 Share Posted March 23, 2008 they don't register.. it's once they create a ticket in kayako (via whmcs) that they become registered users 0 Quote Link to comment Share on other sites More sharing options...
nielsenj Posted March 24, 2008 Share Posted March 24, 2008 wait a minKayako is popular and has no problem with other softwares like modern bill bla bla why it can not be solved? I do not understand! all other softwares are doing fine . Am I wrong? I am going through this all day long and have visited so many discussions. It isn't being solved because Kayako doesn't think its a high enough priority. The integration is not a loginshare, it's just a visible integration with WHMCS, unlike the modernbill loginshare. I'm posting a series of fixes to the integration to make it more functional from within WHMCS. As for the default integration: Users who register in Kayako can be directly accessed only through Kayako (not through WHMCS). Users who submit a ticket through the WHMCS integration can not directly access Kayako BUT if their WHMCS session is still valid and Kayako is linked it usually will allow them to browse Kayako still logged in. 0 Quote Link to comment Share on other sites More sharing options...
Chrisw Posted March 24, 2008 Share Posted March 24, 2008 After the client submits a ticket through WHMCS, the email address off the client will be listed in kayako. Simply edit the password for the email address/username to the same as whmcs to allow the client to do both. A crazy work around, but at least it is something. 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted March 25, 2008 Author Share Posted March 25, 2008 Is it possible that support related to billing is handled in whmcs and other supports in Kayako:lol: what ? is it a stupid idea? 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted March 25, 2008 Share Posted March 25, 2008 Is it possible that support related to billing is handled in whmcs and other supports in Kayako:lol:what ? is it a stupid idea? Its not stupid. Thats how i do it for development work. You can simply pipe different addresses to the two different desks and use two different ticket forms. 0 Quote Link to comment Share on other sites More sharing options...
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