Overdue Invoices being sent that are marked paid

[stephboreldesign]

I've been dealing this for quite sometime and have issued a trouble ticket for it with both whmcs and my reseller host.

 

Invoices are being generated for customers who have already paid their invoice.

Example..

An invoice will be generated on the 10th, they pay it on the 11th, but they still get 2nd 3rd and final overdue invoice notices when the invoice was already paid a long time ago...

 

Strange things:

There's no record of those emails being sent in the email log.

I don't receive a carbon copy of the invoice they are getting.

 

Needless to say I've had to stop the cron job all together, and am waiting to see if that resolves the issue. However, WHMCS says that it has to be something with the hosting company, which I wouldn't put it past them seeing as how they are no help at all.

 

If anyones had any issue please let me know what resolved it. It would help ALOT!!

[PPH]

We have never seen that happen but 3.6 has a problem with marking addons as paid. If those orders have an addon associated with it, maybe they would get an overdue notice? Just a guess considering the next due dates are not updating for addons.

 

Seems the emails should be recorded though. Are you sure they are being sent?

[Idealws]

I am having the same issue with my install. Customers are getting notices even when the invoice is paid.

 

Did you find a solution for this problem?

 

Regards,

Ray

[sparky]

This thread was opened over 12 months ago....

If you have a problem maybe you should open a new thread.