stormrider Posted March 11, 2008 Share Posted March 11, 2008 Hello, I'm planning to integrate kayako on WHMCS because i'm starting to offer Live Support and kayako seens to be a good software to this. Did you find any problems with this integration? Do you recommend this integration? Where can i find more about this integration? Thank you! 0 Quote Link to comment Share on other sites More sharing options...
nielsenj Posted March 12, 2008 Share Posted March 12, 2008 Kayako's forum has hundreds of threads regarding the WHMCS integration. There are documented issues with it, listed on their forum. It is still in beta (albeit a release candidate) which should be STABLE "next week" according to them (for the last two weeks). There are screenshots of the integration, i've tested it out and havn't run into a ton of problems, mainly CSS conflicts. If you are concerned about problems i would wait until the next STABLE version of the support suite is released, wait a week and see what type of bugs have poped up on the Kayako forums regarding integration. As for if i recommend it, Kayako support has been terrible, but the software usually makes up for it. I LOVE the windows application to interact with SupportSuite, reply to tickets, view visitors, and chat. All in all, i think it's worth having, i only pay for upgrades when they release new stable versions once a year or so. 0 Quote Link to comment Share on other sites More sharing options...
mylove4life Posted March 12, 2008 Share Posted March 12, 2008 I agree with the above, worth it.... But support is not to good at the moment... 0 Quote Link to comment Share on other sites More sharing options...
hobbit666 Posted March 13, 2008 Share Posted March 13, 2008 It is still in beta (albeit a release candidate) which should be STABLE "next week" according to them (for the last two weeks). You mean since Jan like i've been waiting 0 Quote Link to comment Share on other sites More sharing options...
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