netjaguar Posted February 29, 2008 Share Posted February 29, 2008 We already submitted a ticket (ref #355883), but we want to write this in the forums too, because maybe one of you has already encountered this situation. We recently changed our main server. Since then, WHMCS is showing this error in the admin panel: LICENSE NOCONNECTION WHMCS has not been able to verify your license for the past 7 days or more. Before you can access your WHMCS Admin Area again your license needs to be verified. Make sure you do not have a firewall blocking the connection to our server If you need assistance, email licensing@whmcs.com. We double (and triple) checked WHMCS requirements, and they are met. We still got the error, and the test page says connection to WHMCS server times out. So, this is probably a CURL error, but where are we doing it wrong? This is our php configure command: './configure' '--with-apxs2' '--with-curl=/usr/local/lib' '--with-gd' '--enable-gd-native-ttf' '--with-ttf' '--with-gettext' '--with-jpeg-dir=/usr/local/lib' '--with-freetype-dir=/usr/local/lib' '--with-kerberos' '--with-openssl' '--with-mcrypt' '--with-mhash' '--with-mysql=/usr' '--with-mysqli=/usr/bin/mysql_config' '--with-pear' '--with-png-dir=/usr/local/lib' '--with-zlib' '--with-zlib-dir=/usr/local/lib' '--enable-zip' '--with-iconv=/usr/local' '--enable-bcmath' '--enable-calendar' '--enable-ftp' '--enable-magic-quotes' '--enable-sockets' '--enable-mbstring' and this is what phpinfo shows about CURL: cURL support enabled cURL Information libcurl/7.18.0 OpenSSL/0.9.8b zlib/1.2.3 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 29, 2008 Share Posted February 29, 2008 To the the WHMCS clients area (link's at the top of this page) and re-issue your licence. 0 Quote Link to comment Share on other sites More sharing options...
netjaguar Posted February 29, 2008 Author Share Posted February 29, 2008 Yes, we already did this, but it seems we can't connect to WHMCS license server somehow. 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted February 29, 2008 Share Posted February 29, 2008 Howdy, Did you get a response by a WHMCS staff yet? You can always try the usual errors, Check DNS settings and insure the site is hosted on the same IP as show in WHMCS. If you have any tricky firewall insure you can allow outbound connections. From, Adam 0 Quote Link to comment Share on other sites More sharing options...
netjaguar Posted February 29, 2008 Author Share Posted February 29, 2008 yes it's definitely a DNS issue: License Server Connection Test Result: Error - name lookup timed out 0 Quote Link to comment Share on other sites More sharing options...
netjaguar Posted March 1, 2008 Author Share Posted March 1, 2008 I tried, just to be sure, to re-run install.php: System Requirements Checks » PHP Version .......... Passed » MySQL .......... Passed » CURL .......... Passed Permissions Checks » Configuration File .......... Passed » Attachments Folder Permissions .......... Passed » Downloads Folder Permissions .......... Passed » Templates Folder Permissions .......... Passed » Announcements RSS File .......... Passed It seems I meet all the requirements, but still, even with the firewall disabled, it doesn't work. 0 Quote Link to comment Share on other sites More sharing options...
Chrisw Posted March 1, 2008 Share Posted March 1, 2008 Can you PM me your URL? 0 Quote Link to comment Share on other sites More sharing options...
Chrisw Posted March 1, 2008 Share Posted March 1, 2008 Nevermind, I found it. I thought it may be timing out, but an override in the URL didn't help. Have you tried pinging whmcs.com from the server? 0 Quote Link to comment Share on other sites More sharing options...
KayoteX Posted March 1, 2008 Share Posted March 1, 2008 add ip - host to /etc/hosts it will be temporary fix But if ip will changed, it won't work again. Looks like something with your nameservers, so check them. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted March 2, 2008 WHMCS Developer Share Posted March 2, 2008 it does look like your server cannot resolve hostnames as I advised in your ticket 0 Quote Link to comment Share on other sites More sharing options...
netjaguar Posted March 2, 2008 Author Share Posted March 2, 2008 It's strange because I can ping the license server correctly: ping whmcs.websitewelcome.com PING whmcs.websitewelcome.com (74.54.136.210) 56(84) bytes of data. 64 bytes from whmcs.websitewelcome.com (74.54.136.210): icmp_seq=1 ttl=49 time=131 ms 64 bytes from whmcs.websitewelcome.com (74.54.136.210): icmp_seq=2 ttl=49 time=127 ms 64 bytes from whmcs.websitewelcome.com (74.54.136.210): icmp_seq=3 ttl=51 time=127 ms 64 bytes from whmcs.websitewelcome.com (74.54.136.210): icmp_seq=4 ttl=49 time=127 ms 64 bytes from whmcs.websitewelcome.com (74.54.136.210): icmp_seq=5 ttl=49 time=123 ms 64 bytes from whmcs.websitewelcome.com (74.54.136.210): icmp_seq=6 ttl=51 time=123 ms 0 Quote Link to comment Share on other sites More sharing options...
netjaguar Posted March 2, 2008 Author Share Posted March 2, 2008 login.php?licenseconnectiontest=true says: License Server Connection Test Result: Error - name lookup timed out 0 Quote Link to comment Share on other sites More sharing options...
Chrisw Posted March 2, 2008 Share Posted March 2, 2008 it does look like your server cannot resolve hostnames as I advised in your ticket maybe check /etc/resolv.conf ? EDIT* I didn't see page two before I replied 0 Quote Link to comment Share on other sites More sharing options...
solokron Posted July 19, 2009 Share Posted July 19, 2009 I am seeing the same issue but... WHMCS has not been able to verify your license for the past 7 days or more. Before you can access your WHMCS Admin Area again your license needs to be verified. Make sure you do not have a firewall blocking the connection to our server If you need assistance, email licensing@whmcs.com. admin/login.php?licenseconnectiontest=true Results in: License Server Connection TestResult: Success 0 Quote Link to comment Share on other sites More sharing options...
solokron Posted July 19, 2009 Share Posted July 19, 2009 Domain also resolves completely fine via ssh and ping: PING whmcs.com (74.54.136.210) 56(84) bytes of data.64 bytes from whmcs.websitewelcome.com (74.54.136.210): icmp_seq=1 ttl=57 time=55.2 ms 64 bytes from whmcs.websitewelcome.com (74.54.136.210): icmp_seq=2 ttl=57 time=55.2 msPING whmcs.com (74.54.136.210) 56(84) bytes of data. 64 bytes from whmcs.websitewelcome.com (74.54.136.210): icmp_seq=1 ttl=57 time=55.2 ms I am seeing the same issue but... admin/login.php?licenseconnectiontest=true Results in: 0 Quote Link to comment Share on other sites More sharing options...
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