Issue with Reports and refunding payments

[FPForum]

The reports are great..but there are a few things i don't understand.

 

Someone created an order and made payment - it shows up and everything

A day later that person reverses payment via paypal. So I go in and cancel/delete the order..Yet, it still shows up in the reports.

 

Yesterday, a customer placed an order for a domain, made payment..etc.

Today I had to refund him because it turns out that domain was not available. I refunded him and canceled the order/deleted the order..Yet, it still shows up in the daily reports.

 

How can I avoid this because it really makes figuring out payments and accounting difficult.

 

Thanks

[WHMCS Joe]

Hi

 

You will need to add a transaction out for any refunds made.

 

Joe

[FPForum]

Hi

 

You will need to add a transaction out for any refunds made.

 

Joe

 

Joe, Thanks so much for your quick response! How do I add a transaction out?

[FPForum]

Hi

 

You will need to add a transaction out for any refunds made.

 

Joe

 

Am I missing something here? I went to the client and added a new transaction..Let everything blank accept for the description and set the amount out as the amount I refunded. However, my Est. Annual income and annual income for domains is the exact same..Shouldn't that be updating without that amount added?

 

Note: I also tried editing the transaction that was shown for that order. and leaving the amount in, but also adding the same amount as amount out..however, made no difference.