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Domain transfer from Tucows to Directi


ithosts

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Hello, I have a customer that attempted to transfer his domain through my WHMCS. Everything seemed to go fine except the transfer didn't take place. The error I see is

 

An Error Occured

Domain Registration Error - Domain Secret should be 6 to32 characters long

 

This customer has lost his login details to tucows and is not aware of a domain secret.

 

What exactly are we looking for here?

 

Thanks.

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