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Problem with HTML tags in knowledgebase articles.


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Hi guys.


This is for all those people that may have had a similar problem to myself with HTML tags not representing properly in your KB.


Matt kindly provided an easy solution, sO I thought it appropriate to post that here.



I recently upgrade from v3.5.1 to v3.6.0 (successfully)

my KB articles looked fine before the upgrade.


Now when adding a new KB article (or if editing an old KB), the html tags & formatting marks show in the article instead of the fully formatted text


Eg."<p>To send mails from your@domain.com.au to gmail, </p><ol><li>Login to our cPanel hosting account</li><li>In the 'Mail' section, select the 'Forwarders' icon.</li><li>Create a new email forwarder from yourname@domain.com.au to yourname@gmail.com.</li><li>" etc etc.


Is there a config item that i need to set after the upgrade? (If so I obviously missed it).


Following from that, is there a setting to set the number of displayed characters previewed on a KB "most popular"?


I have posted Matt's resposnse and attachment in the following file

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And the winner is ............


Hi Daniel,


I am attaching a file that will correct this issue - just upload this to your admin folder and then resave the articles. Regarding the number of characters to show, you can customise that in the template file knowledgebase.tpl I believe.





End of quote.



BTW. If the file didn't attach, please request from Matt.




"Here endeth the Lesson"

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