Problem with HTML tags in knowledgebase articles.

[Zorro67]

Hi guys.

 

This is for all those people that may have had a similar problem to myself with HTML tags not representing properly in your KB.

 

Matt kindly provided an easy solution, sO I thought it appropriate to post that here.

 

 

I recently upgrade from v3.5.1 to v3.6.0 (successfully)

my KB articles looked fine before the upgrade.

 

Now when adding a new KB article (or if editing an old KB), the html tags & formatting marks show in the article instead of the fully formatted text

 

Eg."<p>To send mails from your@domain.com.au to gmail, </p><ol><li>Login to our cPanel hosting account</li><li>In the 'Mail' section, select the 'Forwarders' icon.</li><li>Create a new email forwarder from yourname@domain.com.au to yourname@gmail.com.</li><li>" etc etc.

 

Is there a config item that i need to set after the upgrade? (If so I obviously missed it).

 

Following from that, is there a setting to set the number of displayed characters previewed on a KB "most popular"?

 

I have posted Matt's resposnse and attachment in the following file

[Zorro67]

And the winner is ............

 

Hi Daniel,

 

I am attaching a file that will correct this issue - just upload this to your admin folder and then resave the articles. Regarding the number of characters to show, you can customise that in the template file knowledgebase.tpl I believe.

Regards,

 

Matt

 

End of quote.

]

 

BTW. If the file didn't attach, please request from Matt.

 

 

"Here endeth the Lesson"

[Zorro67]

The modification that Matt suggested can be found on line 29 of the file

 

{$kbarticle.article|truncate:50:"..."}<br>

 

Change the truncate|50 to truncate|75 or whatever number of characters you want to display as previews in your KB article.