Jump to content

How to determine why order was marked fraud?


ffeingol

Recommended Posts

Hello,

 

We just had an order come through that was marked fraud. The (potential) client was very unhappy. The order was checked by MaxMind. It has a score of 0.04 (way below our limits) and was not a free email account. The order also passed the MaxMind fraud call (checked in the MaxMind system).

 

I can see in the log where it "started fraud check" and "failed fraud check". Is there any way to get more detail on what it failed? This order should have sailed right through.

 

TIA

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated