LittleCreek Posted 19 hours ago Share Posted 19 hours ago I think I may be misunderstanding the purpose of escalation rules. I wanted to have an auto reply to tickets when I am out of the office but I only wanted it to reply once not at every time at the Time Elapsed interval. I set this up and it correctly put the auto reply in the ticket and then the ticket time got updated and therefore every 5 minutes it updated the ticket again and so on and so forth. Did I set it up wrong or is this the wrong tool? 0 Quote Link to comment Share on other sites More sharing options...
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