How do I remove the NS1, NS2, and root password fields from the VPS ordering page?

[Looper]

We do not offer customizable nameserver or root password options to our users, so we want to remove those fields from the VPS order page specifically (only for VPS, not for dedicated servers).

I’ve tried several available methods, and while most successfully hide the fields, I still encounter issues such as the “This field is required” error or the fields being removed from the dedicated server order page as well.

Is there a reliable way to remove these fields without affecting the dedicated server or any other products? Thanks!

[ArkHost]

Yes, just use the product category Other, not VPS type.

[Looper]

12 minutes ago, ArkHost said:

Yes, just use the product category Other, not VPS type.

That's a nice idea, but this way the hostname option we offer will be gone

[Mytihost]

2 hours ago, Looper said:

That's a nice idea, but this way the hostname option we offer will be gone

Can you not set as other and create a custom field for the product and label it Hostname

Edited November 17, 2025 by Mytihost
Incorrect

[Looper]

34 minutes ago, Mytihost said:

Can you not set as other and create a custom field for the product and label it Hostname

Yes, I also thought the same. But we provisioned the server automatically after payments. If I create a custom field for the hostname, how is the server going to use that hostname? I think we’ll need some coding work to achieve this

[ArkHost]

7 hours ago, Looper said:

Yes, I also thought the same. But we provisioned the server automatically after payments. If I create a custom field for the hostname, how is the server going to use that hostname? I think we’ll need some coding work to achieve this

Yes, you'll need some coding work to achieve this. When you use product type "Other" with a custom Hostname field, WHMCS doesn't automatically pass that value to your provisioning module. You need a hook that maps the custom field to the domain field.

[RadWebHosting]

You can simply edit the configureproduct.tpl file of your template as discussed here: https://radwebhosting.com/client_area/knowledgebase/396/Customize-WHMCS-Order-Form-Cart-Template.html

[Mytihost]

1 hour ago, RadWebHosting said:

You can simply edit the configureproduct.tpl file of your template as discussed here: https://radwebhosting.com/client_area/knowledgebase/396/Customize-WHMCS-Order-Form-Cart-Template.html

Hes not using the default cart templates. Hes using the Lagom2 theme. 

I haven't personally used the theme but im assuming its one step orderform don't work in the traditional sence