Clarification Needed: Prorata Billing and “Total Due Today” Calculation

[Tasfin]

Hi Everyone,

I’ve run into a situation with Prorata Billing that is confusing both me and my customers, and I’d appreciate some clarification or guidance.

Here’s my setup:

• Product: Shared Hosting ($14.95/month)

• Prorata Billing: Enabled

• Prorata Date: 1

• Charge Next Month: 0

• Setup Fee: $0.00

On the order form, the Order Summary displays:

Order Summary

Plus CloudShared Hosting

Plus Cloud$14.95 USD

Setup Fees:$0.00 USD

Monthly:$14.95 USD

$29.40 USDTotal Due Today

https://prnt.sc/HC87BycBYwE8

https://prnt.sc/um6mQzTBCEVf

This is unexpected. Based on my configuration, I would have assumed the “Total Due Today” would match the product’s first-month charge (or a prorated portion), i.e., around $14.95, not double that amount.

This creates confusion for customers because the itemized prices don’t add up to the “Total Due Today” they see.

My questions:

1. Is this behavior expected with prorata billing?

2. If yes, is there a way to display prorata billing details more clearly in the order summary, so the customer understands why the amount due today differs from the per-item totals?

3. Ideally, I’d like “Total Due Today” to equal the sum of each item’s displayed amount, or at least include a line that explains the prorated calculation.

Thanks in advance for any advice or workarounds to make this clearer for end-users.