JasonO Posted February 11, 2008 Share Posted February 11, 2008 Hi A customer of mine purchased a small hosting package with us 5 days ago. He has paid and everything is fine. The customer now want's to be upgraded to another package. Is the correct way to "Change Package" under the Products/Services tab in the Client's Profile? If so, how does pricing get calculated? Is he charged the full amount again? Does he get charged at the end of the month? Is he charged the difference between the current package price and the one he want's upgrading too's price? I'm not sure how it would work once I do it. Thanks 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 11, 2008 Share Posted February 11, 2008 the correct way is to have the client upgrade the package via the client area, that way all the various upgrade charges are calculated. Doing it through the admin area just changes the package without generating any invoices. 0 Quote Link to comment Share on other sites More sharing options...
michelle Posted February 15, 2008 Share Posted February 15, 2008 I've been trying to figure out how to do this as well. I have added all accounts as being upgradable from the products/services configuration area. But not seeing that in the client area. Also not seeing where I can add an upgrade fee for the upgrade (or downgrade). Any help would be appreciated. Thanks! Michelle 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 15, 2008 Share Posted February 15, 2008 Go to http://demo.whmcs.com/clientarea.php (username: demo@whmcs.com password: demo) > My Hosting Packages > View Details next to Starter Package > Upgrade/Downgrade Package. 0 Quote Link to comment Share on other sites More sharing options...
michelle Posted February 15, 2008 Share Posted February 15, 2008 I see it now. The problem was I was looking at a test account. Duh. So basically, looks like the upgrade/downgrade fee is whatever the setup fee is for the hosting plan. No way to modify that? Thanks! 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted February 15, 2008 Share Posted February 15, 2008 Maybe im weird, but you actually want to inhibit people when upgrading? Why even hit them with an additional fee for upgrading? 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.