RSprinkel Posted February 10, 2008 Share Posted February 10, 2008 Hi All, Not sure if anyone else is having this issue/Had this issue and resolved it or if I have something toggled wrong. But... I know that 3.6 is out and I haven't actually downloaded it as of yet. However one of my clients brought something to my attention and not sure where the problem is coming from and would like to get this issue resolved before moving forward to 3.6 to avoid more trouble maybe. Anyways, he said to me that when he gets an email from the hosting site he gets them in duplicate. Both have different invoice numbers and one shows that there is a 0 balance and the other shows he owes xx.xx. For example as he forwarded both emails to me. Here is the info; Email #1: Invoice #2522 Amount Due: $17.85 USD Due Date: 02/23/2008 Email #2: Invoice #2523 Amount Due: $0.00 USD Due Date: 02/23/2008 Now I have checked all 3 of my hosting sites and noticed that ALL my customers are all receiving double emails and also I am receiving double emails from my cron jobs. What/Where do I need to go to stop this As in Email #2 above that can cause me to lose a good bit of money. 0 Quote Link to comment Share on other sites More sharing options...
RPS Posted February 10, 2008 Share Posted February 10, 2008 Not sure if this would fix it or not, but it would be the first thing I would check... Make sure you only have a single cron job running. Just double check that first. 0 Quote Link to comment Share on other sites More sharing options...
RSprinkel Posted February 10, 2008 Author Share Posted February 10, 2008 RPS, Thanks for the reply. But that is the very first thing I had thought of and checked and I only have one cron running. Again thanks for the reply. Ron S. 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted February 10, 2008 Share Posted February 10, 2008 Are credits being applied to those invoices marking them paid? 0 Quote Link to comment Share on other sites More sharing options...
RSprinkel Posted February 11, 2008 Author Share Posted February 11, 2008 PPH, No as I am the only one handling that. When I went into his information and clicked on the "Invoice" tab, the one invoice 2523 that was showing a 0.00 balance isn't even listed in his Invoices sent. But in the "Emails" section it is showing the invoice was sent same time as the 2522 Invoice. Ron S. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted February 11, 2008 WHMCS CEO Share Posted February 11, 2008 Have you migrated servers recently and maybe left a WHMCS install up and running on the old server? Or do you see two records for the same domain in the tblhosting table of the DB? Open a ticket if you want me to take a look. Matt 0 Quote Link to comment Share on other sites More sharing options...
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