SeanP Posted April 28 Share Posted April 28 If you have a client account that has multiple users, and they all have support ticket access, can you limit a support ticket to particular users? Right now, all users that have support ticket access get notified. Some tickets you are only working with one user, and the others don't need to get notified of the ticket. Is there a way to do this? Does a module for it exist? 0 Quote Link to comment Share on other sites More sharing options...
GoZen Posted April 28 Share Posted April 28 Since you mention "all users that have support ticket access get notified" the notifications you can manage from Contacts, but limiting who has access or not I believe it's not supported natively. 0 Quote Link to comment Share on other sites More sharing options...
SeanP Posted April 28 Author Share Posted April 28 Correct. I should've mentioned that the users also have contact records for email notifications. I was just wonder if there was a way to limit the notifications on a ticket by ticket basis, instead of modifying their contact records. Basically, I don't want to turn off all support ticket notifications for them, just possibly on certain tickets. I had a client ask me to limit the ticket notifications to certain people just for one ticket they had. 0 Quote Link to comment Share on other sites More sharing options...
GoZen Posted April 28 Share Posted April 28 I got it, but it's not natively supported as far as I know. 0 Quote Link to comment Share on other sites More sharing options...
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