Handling OSS for Potential Future EU Customers

[MikeP]

Hey everyone,

We’re a UK-based business using WHMCS, and while we don’t currently have EU customers, we expect to in the future. Since Brexit, we’re no longer part of the EU VAT system, but we want to be prepared for VAT compliance when we do start selling to EU customers.

The Challenge

WHMCS only gives two VAT options:
1️⃣ Charge VAT at the customer’s local rate, which applies to both B2B and B2C.
2️⃣ Don’t charge VAT at all, which means B2B customers won’t get a Reverse Charge invoice if applicable.

Since we haven’t exceeded the €10,000 OSS threshold, we aren’t required to register for EU VAT yet. However, we want to ensure we’re set up correctly when we do start getting EU customers.

How Are Others Handling This in WHMCS?

• If you started with no EU customers, when did you register for OSS?
• Is there a workaround to differentiate B2B (Reverse Charge) and B2C (VAT applicable after threshold)?
• Would it be better to simply not charge VAT at all until OSS registration is required?

Looking for advice from others who’ve handled this transition in WHMCS.

Thanks,

Mike