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When opening a ticket as an admin does the "Send Email" checkbox apply to CCd recipients as well?

websavers

By websavers
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websavers Senior Member

websavers

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When an admin is opening a new ticket, the "Send Email" checkbox is directly beside the email address field, implying that the checkbox applies only to the primary email address on the ticket.

The CC field is below that and it has no "Send Email" option beside it. From a UI perspective, this would indicate to me that unchecking that box would allow the message to be emailed only to the CC email addresses.

Does anyone know if that's accurate?

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