Issues with Email Importing in My.BTG (WHMCS)

[rizwansammo]

Hello WHMCS Community,
We are currently experiencing some issues with the email importing functionality in our My.BTG portal, and I am hoping for some guidance or insights to help resolve them.
Below, I’ll provide a detailed explanation of how our system works and outline the problems we are encountering.

->How My.BTG Portal Works
Our My.BTG portal is configured to import emails sent to updates@bayside.technology and automatically create tickets under specific departments. For instance, emails sent to updates@bayside.technology are assigned to the Web Team department.
We are using Microsoft® OAuth to authorize our mail importing. The connection settings have been set up in WHMCS using the Application Client ID and Secret, as recommended for enhanced security.

->The expected behavior is:
Emails sent to updates@bayside.technology are imported into the portal.
The email is assigned to the appropriate department (e.g., Web Team).
A ticket is generated in My.BTG while the original email remains in the updates@bayside.technology inbox.

->Issues Observed

-->Emails Disappearing from Inbox While Importing:
Some emails are disappearing from the updates@bayside.technology inbox after being imported into My.BTG and creating a ticket.
We want the emails to stay in the inbox even after being imported and processed by My.BTG. Is there a way to configure this behavior to retain the emails in the inbox?

-->Inconsistent Email Importing:
One client sent two emails to updates@bayside.technology, both of which were deleted from the inbox but were not imported into My.BTG, and no tickets were created.
Another client sent three emails, One was successfully deleted from the inbox and imported into My.BTG, creating a ticket. Two emails are still in the inbox, neither deleted nor imported.
This inconsistency in email importing is a concern as it could result in missed client inquiries.

->POP3 Connection Errors:
Occasionally, we receive a "POP3 connection error" message during the email importing process.
What could be causing this issue, and how can it be resolved to ensure smooth operations?

->Request for Assistance
We need the following clarifications and solutions:
--How can we configure WHMCS/My.BTG to retain emails in the inbox even after they are imported and processed into tickets?
--What could be causing the inconsistency in email importing where some emails are deleted but not imported, and others remain in the inbox?
--How can we address and eliminate the "POP3 connection error" to ensure all emails are processed without issues?
--We would greatly appreciate any guidance, solutions, or configuration tips from the community. Thank you in advance for your help!