Dkuzik Posted December 19, 2024 Share Posted December 19, 2024 (edited) Hello, so if client creates a support ticket via client area, I receive the ticket in whmcs via pipe method. Admin replies in whmcs and client receives reply. But admin never receives any emails on ticket create or reply. Enable ticket notification on in admin. But if client directly emails the support department via there email client admin receives an email. Same if client replies to ticket via email client admin receives. How do I get admin to receive tickets via email if they are in client area? Logs dont show any email being sent to admin. thanks Edited December 19, 2024 by Dkuzik 0 Quote Link to comment Share on other sites More sharing options...
itpirker Posted December 23, 2024 Share Posted December 23, 2024 Hello, have you checked the profile of the respective administrator to see whether the “Support Ticket Notifications” function is activated there? 0 Quote Link to comment Share on other sites More sharing options...
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