dsaunier Posted February 5, 2008 Share Posted February 5, 2008 Could not find anything about that in the forum or KB it seems, how do you deal with clients having several email addresses ? We now even encourage clients to provide us several emails to receive our messages, given how unreliable email has become, especially for domain-related messages wrongfully classified as spam. In our other custom site we enter clients email as email1, email2 and our mailer sends a message to each, can this be done in WHMCS ? Thanks. 0 Quote Link to comment Share on other sites More sharing options...
Jordan Posted February 5, 2008 Share Posted February 5, 2008 The client has the ability to add multiple contacts to their account, which also includes the option to chose what contact receives from your cp. EG: contact a accepts all emails about invoices contact b accepts all emails contact c accepts support tickets etc etc 0 Quote Link to comment Share on other sites More sharing options...
dsaunier Posted February 6, 2008 Author Share Posted February 6, 2008 So making sure a client receives reminders on several emails would require to artificially add more contacts with his own infos copied there ? Could be a workaround, but a temporary and not elegant one IMO... 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 6, 2008 Share Posted February 6, 2008 If the customer has multiple email addresses they can add them through the contact system - how else would you propose to do it? 0 Quote Link to comment Share on other sites More sharing options...
dsaunier Posted February 8, 2008 Author Share Posted February 8, 2008 Well to me another email address for the same person does not qualify as a separate contact, which is reserved for a different physical person in the same organization, or another dpt etc. Ideally I think entering several emails for the client, in those times where 1 email is not sufficient to make sure the message is received, could be added like I had developped for my other sites : emails are either "name@there.com" or "name@there.com, alt-email@isp.net" in which case the mailer knows emails are separated by commas and issues separate messages to each email ? 0 Quote Link to comment Share on other sites More sharing options...
JasonO Posted February 8, 2008 Share Posted February 8, 2008 I remember something about this was mentioned before. I beleive relating to people using an email address that was hosted on the server. I always thought a secondary one would be a good idea - otherwise that account would not receive any emails if the server went down or had issue's. 0 Quote Link to comment Share on other sites More sharing options...
Jordan Posted February 8, 2008 Share Posted February 8, 2008 What you want is exactly why an account has the option for more contacts. Use that method for adding more emails. 0 Quote Link to comment Share on other sites More sharing options...
dsaunier Posted February 8, 2008 Author Share Posted February 8, 2008 That's right I did not even mention the case where the client's main email is that of a domain we host, ie an address that goes down if the reminders for the domain are missed. Adding more contacts could be used as a workaround, but by clutering the database with unneeded infos, as the exact same person with same infos but a different email does not qualify as a new, separate contact for the account. Anybody else in favor of suggesting being able to add more than 1 email for a contact ? 0 Quote Link to comment Share on other sites More sharing options...
caminoz74 Posted June 21, 2012 Share Posted June 21, 2012 this does not sound like it have gone anywhere yet? 0 Quote Link to comment Share on other sites More sharing options...
disgruntled Posted June 24, 2012 Share Posted June 24, 2012 That's right I did not even mention the case where the client's main email is that of a domain we host, ie an address that goes down if the reminders for the domain are missed.Adding more contacts could be used as a workaround, but by clutering the database with unneeded infos, as the exact same person with same infos but a different email does not qualify as a new, separate contact for the account. Anybody else in favor of suggesting being able to add more than 1 email for a contact ? The simple solution to the hosted domain issue is simple. tell them you need an external email not hosted on your network. This is just common sense. What is the point in using an email address for a domain you are hosting with a company for that company to contact you? An external email address should be required not an option. Look at it this way. My client uses someemail@example.com and i host that domain. there is a problem with the server, or some other reason the sever must go offline, clearly i notify early anyway but say your client, as many do, only checks their mail when they feel like it, so they miss the email.. the server goes offline.. angry client comes to you to find out why. You response. we did email you.. oh wait, your email is on a domain hosted on the server that we just took offline isnt it, err yeah sorry about that but we did send it to you honest. ofcourse they will see this when they check as the server comes back online but still, this is a support request from an angry customer that should never have happened. you will never eliminate the client not checking the email, but you can at least allow them the chance to check once a system goes offline just by forcing an external email address. 0 Quote Link to comment Share on other sites More sharing options...
caminoz74 Posted June 25, 2012 Share Posted June 25, 2012 Hi Disgruntled, Yep, I totally hear you and that is exactly what we have always had in place, for clients to put an external email in their account details. We have just had several clients come back to us and say they are not receiving notices, and the only reason that is, is because they are not checking their external email very often. I know we have to put some responsibility on the client but I just wanted to make this easier for them and us. I'm posting this in the market place to see what comes back. Cheers and thanks for your response : ) 0 Quote Link to comment Share on other sites More sharing options...
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