CSNM-Carl Posted February 2, 2008 Share Posted February 2, 2008 Just wondering when you get a fraud order or a customer decides to cancel do you delete their WHMCS account or mark it as cancelled/fraud and leave the account inside WHMCS? 0 Quote Link to comment Share on other sites More sharing options...
JasonO Posted February 2, 2008 Share Posted February 2, 2008 Up to you I would think. If you would like a reference to that person then maybe it's a good idea to keep them. 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted February 2, 2008 Share Posted February 2, 2008 We have been leaving them marked as fraud and changing their pass and add a digit to the email so they can't log back in. Starting to consider that it may be best to delete them as they are growing. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 2, 2008 Share Posted February 2, 2008 At the moment we leave them with the product set as Fraud. Deleting them would mean they can use those same details again to re-register. We also set them to inactive, although that doesn't actually do anything, it's mainly for our records. 0 Quote Link to comment Share on other sites More sharing options...
Jordan Posted February 2, 2008 Share Posted February 2, 2008 I've been debating on deleting previous fraud/terminated/canceled orders, but I've left them in my system since then. I'll mark them as inactive, and then I'll just add some underscores after their email address to prevent logging in again (if they were marked as fraud.) 0 Quote Link to comment Share on other sites More sharing options...
mckremie Posted February 3, 2008 Share Posted February 3, 2008 We have been leaving them marked as fraud and changing their pass and add a digit to the email so they can't log back in. Starting to consider that it may be best to delete them as they are growing. It would be real nice if the system prevented them from ordering more services. So if the customer doesn't pass a fraud check the system prevents further orders. hmmmmm..... Matt are you reading this? 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted February 5, 2008 Share Posted February 5, 2008 We have been leaving them marked as fraud and changing their pass and add a digit to the email so they can't log back in. Starting to consider that it may be best to delete them as they are growing. Mark them as inactive, then they cant login. We keep the few that get through in the system for statistics and tracking purposes, and clean them out after our quarterly reports. 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted February 5, 2008 Share Posted February 5, 2008 Mark them as inactive, then they cant login.We keep the few that get through in the system for statistics and tracking purposes, and clean them out after our quarterly reports. You really might want to check the inactive theory. I just did as you had me wondering if things had changed in the last couple releases. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted February 5, 2008 Share Posted February 5, 2008 You really might want to check the inactive theory. I just did as you had me wondering if things had changed in the last couple releases. What "theory", our *live* WHMCS works exactly as I described Inactive users cannot login They cannot order anything else as they already exist in the DB We block their IP at the f/walls to our support systems so they cant (ab)use the live chat All works just fine 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted February 5, 2008 Share Posted February 5, 2008 You had not specified that you added them to the firewall etc to prevent them from logging in. I went in and rechecked our installs to see if the username/email address and password combo's would work to login via whmcs and they did for inactive clients. So what keeps those inactive users from logging in to your WHMCS if they are on a dialup or AOL connection etc as the ip's would change? 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 5, 2008 Share Posted February 5, 2008 I just logged in successfully as one of our inactive clients. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted February 5, 2008 Share Posted February 5, 2008 As per my post on the other thread, this seems to be a recently introduced "bug"/change for people who didnt understand what the inactive was for So now we'll have to add some code to all the templates to check inactive and log them out again ... 0 Quote Link to comment Share on other sites More sharing options...
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