joe123 Posted February 2, 2008 Share Posted February 2, 2008 I just Implemented the "Knowledgebase Suggestion" before a client Submits a support Ticket .the Support System is WHMCS and Knowledgebase is SupportTrio . Test URL : http://www.hosting777.com/clients/submitticket.php?step=2&deptid=002 Just Enter any word in the text area or something like "How do i check my webmail" I would appreciate it very much if you could tell me : 1.the browser you used to test it 2.any errors 3.your comments on the speed it loads the kb suggestions.(Important) thanks in advance ! 0 Quote Link to comment Share on other sites More sharing options...
247hosting.co.nz Posted February 2, 2008 Share Posted February 2, 2008 Looks and works very well. 0 Quote Link to comment Share on other sites More sharing options...
247hosting.co.nz Posted February 2, 2008 Share Posted February 2, 2008 Out of interest, how do you do that>? 0 Quote Link to comment Share on other sites More sharing options...
All E Biz Solutions Posted February 2, 2008 Share Posted February 2, 2008 Very nice work bud! Works great and with no errors. I am using Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.10 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted February 2, 2008 Share Posted February 2, 2008 I just Implemented the "Knowledgebase Suggestion" before a client Submits a support Ticket .the Support System is WHMCS and Knowledgebase is SupportTrio . Test URL : http://www.hosting777.com/clients/submitticket.php?step=2&deptid=002 Just Enter any word in the text area or something like "How do i check my webmail" I would appreciate it very much if you could tell me : 1.the browser you used to test it 2.any errors 3.your comments on the speed it loads the kb suggestions.(Important) thanks in advance ! very nice, i really like it. I want it. =P Speed was good. Running FF 2.x on Vista 32bit 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted February 2, 2008 Share Posted February 2, 2008 Nice, but for a message that states "Here is a high priority ticket!" how does it determine those knowledgebase articles have anything to do with that? why i cant Login to Site Studio? I want to change the domain name that i am hosting with you to a different one , how do i do that? 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 2, 2008 Share Posted February 2, 2008 That's awesome! Firefox 2.0.0.11 No errors It could be a bit faster, perhaps have it loading fewer results by default? 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted February 2, 2008 Share Posted February 2, 2008 joe123: Did you optimize the table structure of the kb articles at all to improve the speeds? Might need to optimize the indexing 0 Quote Link to comment Share on other sites More sharing options...
joe123 Posted February 2, 2008 Author Share Posted February 2, 2008 Nice, but for a message that states "Here is a high priority ticket!" how does it determine those knowledgebase articles have anything to do with that? If you go to the main knowledgebase page ( http://www.hosting777.com/kb/index.php?action=kb ) and search for the same phrase , you will get the same results , as you may know , supporttrio searches for all words and the word "ticket" is in the answer in both articles . this will maybe give you a hint how i load the suggestions in whmcs 0 Quote Link to comment Share on other sites More sharing options...
joe123 Posted February 2, 2008 Author Share Posted February 2, 2008 joe123: Did you optimize the table structure of the kb articles at all to improve the speeds? Might need to optimize the indexing NO i did not , i just added the code to the existing files only , there are 2 javascript files for this to work and both are encoded at the moment (sorry) so it takes a second or 2 for the browser to process them , so it will be a bit faster 0 Quote Link to comment Share on other sites More sharing options...
railto Posted February 2, 2008 Share Posted February 2, 2008 hmm, it didnt work, it came up saying that there were some suggestions but would not lot me see them, im using safari 3 on osx leopard 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted February 2, 2008 Share Posted February 2, 2008 If you go to the main knowledgebase page ( http://www.hosting777.com/kb/index.php?action=kb ) and search for the same phrase , you will get the same results , as you may know , supporttrio searches for all words and the word "ticket" is in the answer in both articles . this will maybe give you a hint how i load the suggestions in whmcs Thanks for the info. What you have done works pretty nice for those that might want to use a KB suggestion tool and works better than most where it is non obtrusive and doesn't require a user jump through hoops to go ahead and submit their ticket 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted February 2, 2008 WHMCS CEO Share Posted February 2, 2008 A pretty good customisation you've done here! You say that it searches based on each word, so does it just display the articles at random or does it display in order of the articles that match the most number of words? Also, are common words like "and" and "the" excluded from it? Following a recent feature request I'd been thinking about something like this and the best way of matching I could think of was to have the admin configure keywords/phrases for each article so they could be matched to try and more accurately select out matching articles. Matt 0 Quote Link to comment Share on other sites More sharing options...
Jordan Posted February 2, 2008 Share Posted February 2, 2008 Oh, this is awesome. Are you going to be making this available to others? 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted February 2, 2008 Share Posted February 2, 2008 Oh, this is awesome. Are you going to be making this available to others? Sounds like Matt will be adding it to WHMCS at some point. That way it will tie into our already existing knowledgebase! Specifying how it searches would be quite helpful too. Sure hope we have an option whether to use it or not though 0 Quote Link to comment Share on other sites More sharing options...
joe123 Posted February 3, 2008 Author Share Posted February 3, 2008 A pretty good customisation you've done here! You say that it searches based on each word, so does it just display the articles at random or does it display in order of the articles that match the most number of words? Also, are common words like "and" and "the" excluded from it? Following a recent feature request I'd been thinking about something like this and the best way of matching I could think of was to have the admin configure keywords/phrases for each article so they could be matched to try and more accurately select out matching articles. Matt My Code does not connect to any database or make the search , it simply uses the exact supporttrio search functionality. and i have no idea which logic it uses to display the articles or the relevancy of articles. 0 Quote Link to comment Share on other sites More sharing options...
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